Frequently Asked Questions

Recommendations for apartments and vacation rentals

Some apartments have reviews, and we do our best to ensure that the reviews are authentic, but we do not guarantee this.

How can I write a recommendation for an apartment/vacation rental

On the apartment/guesthouse page, in the recommendations section, there is a button to write a recommendation, where you can write a recommendation for the apartment.

I am the owner of the apartment/ Zimmer. Can I write a recommendation that I really received from guests?

No, we try to ensure recommendations are genuine, so the system automatically deletes recommendations identified as being written by the property owner. You should send guests a link to the property so they can write the recommendation themselves.

Is the recommendation published immediately on the website?

No, every recommendation is manually reviewed to ensure it looks authentic, and only afterwards is it published on the website.

Why it is a good idea to get recommendations for an apartment I posted

Naturally, an apartment with recommendations is more in demand. In addition, apartments with recommendations are given priority in the order of their appearance.

Writing a negative review for an apartment/vacation rental

After much consideration, and out of a desire to maintain a balance between transparency and reliability and the need to protect homeowners from unfair or exaggerated reviews, we have decided on the following policy:

If you stayed in an apartment or a vacation rental and your hosting experience was negative, you are welcome to share your opinion in the recommendations area. We believe that even negative criticism, when objective and true, is an important part of transparency and users' ability to make an informed decision.

However, in order to maintain a respectful and fair dialogue, we permit the publication of constructive criticism only. In cases where the review is phrased in harsh, offensive, or exaggerated language, we may edit the wording so that it reflects the content of the review in a constructive and respectful manner, without changing the essence of the experience.

For example, a review like "The apartment is smelly and filthy" might be edited to a more objective phrasing, such as: "The apartment was not clean enough."

Also, it is very important to distinguish between a negative yet legitimate guest experience—which, even if unpleasant, is still a natural part of a reliable review system—and a case where there is a genuine concern regarding severe misconduct or deception on the part of the property owner.

In the event that you have experienced an incident that you believe amounts to severe misrepresentation or improper conduct, we ask that you do not settle for posting a review, but rather contact us via Contact us form and detail the specifics of the case. After reviewing the matter and conducting an inquiry with the relevant parties, we will decide on the appropriate course of action, and in justified cases, even on the removal of the ad from the website.

Our goal is to maintain a reliable, fair, and helpful recommendation system for everyone – both guests and property owners.

Do you supervise landlords or tenants?

Of course not, the site is simply a platform that allows anyone to publish an apartment, and anyone can rent, we have no way of monitoring whether the landlords or tenants are decent people.

As mentioned, if you rented an apartment, in the event that you experienced an incident that you believe amounts to severe misrepresentation or improper conduct, we would appreciate it if you let us know, and we will remove the listing from the site.